Privacy Policy

Learn how we collect, use, and protect your personal information

Last Updated: September 30, 2026

Your Privacy Matters: UR TRADING EXPERT LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Telegram user ID, username, email address (if provided)
  • Subscription Information: Payment details, subscription tier, billing information
  • Communication Data: Messages sent to our bot, support inquiries, feedback
  • Preference Data: Trading preferences, notification settings, language preferences
  • Usage Data: Commands used, features accessed, interaction patterns

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • Telegram Data: User ID, username, chat ID, message timestamps
  • Usage Analytics: Feature usage, command frequency, session duration
  • Technical Data: Device information, IP address (anonymized), browser type
  • Performance Data: Response times, error logs, system performance metrics

1.3 Third-Party Information

We may receive information from third-party services:

  • Stripe: Payment transaction data, billing information
  • Telegram: User profile information, message data
  • Analytics Services: Aggregated usage statistics (if enabled)

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: Provide trading signals, analysis, and features
  • Account Management: Manage subscriptions, process payments, handle support
  • Personalization: Customize signals and content based on your preferences
  • Communication: Send notifications, alerts, and respond to inquiries
  • Improvement: Analyze usage patterns to improve our Service
  • Security: Detect and prevent fraud, abuse, and security threats
  • Legal Compliance: Comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

  • Stripe: Payment processing and subscription management
  • Telegram: Bot platform and messaging infrastructure
  • Hosting Providers: Cloud infrastructure and data storage
  • Analytics Services: Usage analytics and performance monitoring (anonymized data only)

3.2 Legal Requirements

We may disclose your information if required by law or in response to court orders, subpoenas, government requests, protection of our rights, or prevention of fraud.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure payment processing through Stripe (we do not store credit card information)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and maintain business records. When you cancel your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

  • Request access to your personal information
  • Request a copy of your data in a portable format

6.2 Correction and Deletion

  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Cancel your account at any time

6.3 Opt-Out

  • Opt-out of marketing communications
  • Adjust notification preferences in your account settings
  • Disable analytics tracking (if applicable)

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at support@urtradingexpert.com. We will respond to your request within 30 days.

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR): Right to Access, Rectification, Erasure, Restrict Processing, Data Portability, Object, and Withdraw Consent. We process your data based on your consent, contractual necessity, legitimate interests, and legal obligations.

10. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA): Right to Know, Delete, Opt-Out (we do not sell data), and Non-Discrimination. Contact us at support@urtradingexpert.com to exercise your CCPA rights.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to remember your preferences, analyze website traffic, and improve user experience. You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, sending an email notification (if you have provided an email), or posting a notice in our Telegram bot. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Controller Information

UR TRADING EXPERT LLC
Wyoming, United States
Email: support@urtradingexpert.com

Your Consent: By using UR TRADING EXPERT LLC, you consent to our Privacy Policy and agree to its terms.