Refund Policy

Our refund policy for UR Trading Expert subscriptions and services

Last Updated: March 9, 2026

Fair and Transparent: We want you to be satisfied with UR Trading Expert. This Refund Policy explains when and how refunds are processed for our subscription services.

1. Refund Eligibility

  • 7-Day Window: Refunds are available within 7 days of your initial subscription purchase
  • First Purchase Only: This refund window applies to first-time subscribers only
  • Full Refund: If eligible, you will receive a full refund of the subscription amount paid

2. How to Request a Refund

To request a refund, please:

  • Email us at support@urtradingexpert.com
  • Include your account email or Telegram username
  • Provide the date of your subscription purchase
  • Briefly explain the reason for your refund request (optional but helpful)

We will respond to your refund request within 2-3 business days.

3. Non-Refundable Situations

The following are not eligible for refunds:

  • Partial Months: No refunds for partial months or unused portions of subscriptions
  • Renewals: Subscription renewals after the initial 7-day period
  • After Cancellation: No refunds for the current billing period after you have cancelled
  • Account Termination: Terminated accounts (due to Terms violations) do not receive refunds for unused periods

4. Refund Processing

  • Discretion: Refunds are at our sole discretion. We evaluate each request on a case-by-case basis
  • Processing Time: Approved refunds are typically processed within 5-10 business days
  • Payment Method: Refunds are issued to the original payment method (Stripe/card)
  • Bank Processing: It may take additional time for the refund to appear on your bank or card statement

5. Free Trial

We offer a 7-day free trial for new users. During the trial period, you can cancel at any time without being charged. If you do not cancel before the trial ends, your subscription will begin and standard billing will apply. The 7-day refund window applies from the date of your first paid charge after the trial.

6. Cancellation vs. Refund

Cancellation stops future billing but does not refund the current period. You may cancel your subscription at any time from your account settings or by contacting support. Access to premium features continues until the end of your paid period.

Refund returns your payment for the current period if you request it within 7 days of purchase. After a refund is processed, your subscription access will be revoked.

7. Contact Us

For refund requests or questions about this policy:

For full terms governing subscriptions and payments, please see our Terms of Service.